Responsible Broking Policy

Warwick Financial Services Limited trading as Loanlike

At Warwick Financial Services, we are committed to acting in the best interests of our customers. As a credit broker, not a lender, our role is to connect you with a suitable finance provider based on the information you provide.

We aim to ensure that all information is clear, fair, and not misleading. Our goal is to help you understand your options and make confident, informed decisions about borrowing.

Our Role as a Broker

We are not a lender. We do not make credit decisions, issue loans, or manage repayments. If you choose to proceed with a loan offer, your agreement will be directly with the lender. Any questions about repayments, fees, or terms must be directed to the lender providing the loan.

We carefully assess which lenders we work with and only refer customers to regulated lenders who are authorised by the Financial Conduct Authority (FCA).

Understanding Your Loan Repayments

Each lender we work with has its own repayment terms. These will be clearly outlined in your loan agreement. If you accept a loan offer, you will agree to a repayment schedule, which will include regular fixed payments over an agreed period.

Please check your loan agreement carefully and make sure you understand the amount and timing of each payment before going ahead with the loan.  You need to be able to afford all the payments for the term of your loan.

If You’re Struggling to Repay

If you think you might miss a payment, it’s important to act quickly. Please contact your lender as soon as possible. They may be able to offer support such as:

  • Changing your payment date
  • Setting up a new payment plan
  • Offering breathing space or forbearance, depending on your circumstances

Missing payments may result in additional charges or affect your credit rating, so early communication is really important.

What Happens If You Don’t Pay

If you miss a payment and don’t contact your lender, they may start debt collection processes in line with their terms and the FCA’s rules. This could include:

  • Contacting you to arrange alternative repayment options
  • Referring your account to a debt collection agency
  • Taking legal action to recover the debt

Warwick Financial Services is not involved in any collection activity. All collection decisions are made by your lender, not us.

Loan Renewals and Extensions

Some lenders may offer you the option to extend or renew your loan. This may involve extra interest or fees, and is not guaranteed. If you’re offered a renewal, consider carefully whether it’s the right option for you and whether it is affordable.

You don’t have to accept a renewal and it is really important that you can afford to repay  before extending your loan.

Responsible Matching and Suitability

As a responsible broker, we:

  • Only work with FCA-authorised lenders
  • Match you with lenders based on the information you provide
  • Never encourage borrowing beyond your means
  • Do not charge you a fee for our service

We expect all lenders we work with to carry out affordability and credit checks before making a loan offer.

Need Help?

If you’re unsure about any part of your loan agreement or need help understanding your responsibilities, please reach out to your lender directly. If you want free, independent advice, you can also contact:

  • StepChange Debt Charity – www.stepchange.org
  • Citizens Advice – www.citizensadvice.org.uk
  • MoneyHelper – www.moneyhelper.org.uk

This policy is for general information only. It is not financial advice. If you’re unsure whether a loan is right for you, consider speaking to a qualified, independent debt or money advice organisation.